We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Luminous's avatar
Luminous
Explorer | Level 3
5 years ago

I can't share links due to a DMCA notice. What can I do?

I rectory received this message below earlier today from Dropbox

Hi Dropbox User,

We've received a notification under the Digital Millennium Copyright Act ("DMCA") from IFPI that the following material is claimed to be infringing:

[Removed as per Community Guidelines]

Accordingly, under Section 512(c)(1)(C) of DMCA, we've removed or disabled access to the material that is claimed to be infringing or to be the subject of infringing activity.

As a result of this notice, public sharing on your account has been disabled. We will reinstate
your account's public links if you remove the file(s) listed above from your account.

Please be aware that copyright infringement violates our Terms of Service and Copyright Policy,
which can be found at:

https://www.dropbox.com/terms#terms
https://www.dropbox.com/help/210

Also note that Dropbox has a policy of terminating the accounts of repeat infringers. If you
repeatedly use Dropbox to infringe copyrights, your account will be terminated and you will lose
access to your files.

If you believe that this DMCA notice was sent in error, you may file a counter notification. That notification must comply substantially with 17 U.S.C. § 512(g)(3) and include a statement under penalty of perjury of a good faith belief that the DMCA notice was the result of mistake or misidentification.


You can submit a counter notification using our online form here:

 

[Removed as per Community Guidelines]

or by sending it to the following address:

Copyright Agent
Dropbox Inc.
333 Brannan Street
San Francisco, CA 94107
copyright@dropbox.com

- The Dropbox Team

And after deleting the said affected files my files can't still be shared publicly as it is showing error of too many requests.
Please what can I do to enable public sharing back on my account?

  • Jay's avatar
    Jay
    5 years ago

    Could you provide me with the ticket ID in order to look into this matter in more detail? Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Luminous, thanks for messaging today!

     

    Have you messaged the support team regarding this matter of the ban?

     

    If not, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

    • Luminous's avatar
      Luminous
      Explorer | Level 3
      Thanks... But there is no option to contact the support team directly as I am given limited support.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

         

        Try opening an incognito/private browsing window, while not signed into your account, and accessing this link

         

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!