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benreppond's avatar
benreppond
New member | Level 2
12 days ago

How do I share a folder with someone not in my contacts?

When I go to my Drobox folders to share, I type in the email address of someone whose email it does not recognize.  I can't share the folder because of this.  This person is actually in my Outlook and gmail contacts, but still to no avail.

Thank you for helping me.

 

Ben

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi benreppond, thanks for bringing this to our attention.

     

    You should be able to share a folder with any email address, regardless if the user is in your contacts list or not.

     

    What error are you getting exactly when sharing the folder? 

     

    Could you attach a screenshot showing this error, while hiding the email address, in order to assist further?

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