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Whatever2018's avatar
Whatever2018
New member | Level 2
6 years ago

How can I completely disable Smart Sync?

How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What...
Account Settings
Desktop
FAQ
Sync
  • Walter's avatar
    Walter
    6 years ago

    Hey there Whatever2018 - how are you today?

    I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:  

    Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article: 

    https://www.​​dropbox.com/help/desktop-web/filesystem-integration#optout

     If you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":  

    https://www.dropbox.com/help/desktop-web/filesystem-integration#optout

    Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.

    I hope this information helps and please keep me posted on your progress!

Erik Meijaard's avatar
Erik Meijaard
New member | Level 2
5 years ago

It's all nice to Smart Sync when you have good online connectivity, but when you are doing field work in Borneo and find out that on your new laptop all files have been Smart Synced by default even though I turned Smart Sync off, that is seriously annoying. It means I cannot access most of my files, or each file takes 20 minutes to download on the slow connections here. Dropbox should remember that not everyone in the world is on fast internet. Opting out of Smart Sync should be the default with a large warning for people that Opting in might mean that they cannot access their files.

Erik

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