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NG3's avatar
NG3
New member | Level 2
7 years ago

How can I clear notifications

i need to know how to clear the notification panel. i got sum notification which i need to clear from panel. pls help
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hi moke. Thank you for adding up your voice to this thread. 

The settings in your notifications tab in Preferences currently are the following:

Notify me about

You can set your notification preferences to choose what notifications to receive.

Do not disturb

On Mac computers, you can turn off notifications for a limited time. Choose how long notifications are turned off for.

This article lists the options you have in your desktop preferences.  You could start fresh with the desktop app, performing a reinstall.

Not ideal, but hope it helps.

tglittrell's avatar
tglittrell
Explorer | Level 4
6 years ago

mokeis correct and Fiona, a fresh reinstall does nothing to fix the issue. I have notifications dating 6 years back taking up space—no option to remove.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sorry for any misunderstanding. Tried to help, thinking that you only see old notifications and not receiving new ones. This could be a syncing issue with your dekstop.

    New notifications should push the old notifications and the history of them should be updated and kept for your visibility tglittrell. If I am right and you are not getting any new notifications, even after resintalling, please contact support and provide me with your ticket number. 

    If you do have new notifications, but you simply cannot delete the old. Then your feeback does fall under this Community thread, where unfortunately we have no updates to offer and no ETA for future updates. 

    • DanLester's avatar
      DanLester
      Helpful | Level 6
      6 years ago

      Wow, this is just bizzaro. I have notifications going back many years that I want to remove, but there is NO WAY TO DO THAT. I don't want to select which ones to recieve, and I don't want to turn them off for a limited time. I want them to GO AWAY. The three-dot removal would have been adequate, but that's gone now.

      I'm bailing out of Dropbox, and going to an application that is designed with some common sense. Dropbox management seems to have bailed on us.

      I'm now sold on "Sync". Works like Dropbox, but without all the notification garbage. Bye, Dropbox!

      • piggywiggy's avatar
        piggywiggy
        New member | Level 2
        6 years ago

        Could not agree more. Highly irritating, very old problem...time to move elsewhere.

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