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Andy S.6's avatar
Andy S.6
Helpful | Level 5
3 years ago

Green tick with white backround

I've been a user and paid subscriber to Dropbox for about a decade. I use Drobox for sharing my files across multiple devices and occasionally for sharing files with other people who don't always hav...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Andy S.6, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the sync icon you're getting on the files and folders in your Dropbox folder on your machine?

 

This will help me to assist further!

  • Andy S.6's avatar
    Andy S.6
    Helpful | Level 5
    3 years ago

    Hi Jay, thanks for coming back with this info. It seems I was wrong about the icon being related to shared files as other replies have pointed out. I've also found these green and white backgrounds on files I havn't shared. They are not at all intuitive.

     

    What I want is that Dropbox works the way it used to when I became a subscriber ten years ago.

    • I want ALL of my files to be available offline.
    • AND I want ALL of my file to be stored on my Dropbox space so all my other PCs that are connected to my account also have ALL of my files.
    • I don't want any of them to be available only offline becase that's no use to me if I need to access a file when I don't have Internet access.

    How do I do that?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Andy S.6 wrote:

      What I want is that Dropbox works the way it used to when I became a subscriber ten years ago.

      Nothing has changed with how Dropbox handles your files when they're stored on your device. If they aren't already, just mark all of your files as Available Offline and everything will operate as it always has.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Regarding your comments, if you mark a file as offline, then it will be local on your machine, but also visible on the site since it would be synced. 

       

      Your third comment contradicts the first one, so I assume you meant for them to be online only?

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