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Folder switched to online only without my permission
My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my fi...
Oh yes, and I can't even login to Dropbox. They want me to use an external key that I don't have and never set up! I understand the merits of 2FA, don't get me wrong, but it is not registered in any of my 2FA apps, nor does it attempt to use the fingerprint of my mac. Only because I'm logged into the app on my machine and on my phone I can still access it, but other than that, I would be locked out by now ( I do have recovery codes). All-in-all this is so horrible an experience and big hindrance to doing the work I have to do that I give up on Dropbox, although I have somewhat liked it for many years. Sad, sad story.
Funny how the view counter goes up when I keep refreshing the page. Another amateuristic feature.
- Walter
Dropbox Staff
Hey bartmcleod - sorry to hear about this.
Can you please let us know your device's exact OS version and the version and status of the Dropbox app as shown in your menu bar?
Also, do you see any weird actions or file activity in your events page?
Let us know more and we'll take it from there.
Hi Walter,
I am on Sequoia 15.0 since a few days.
Status of the Dropbox Icon is Syncing (flash symbol).
I see only my own activity in the events log, nothing special.
Even some of my edited files are gone now. A lot of work went into those.
I do have a back-up of the raw files outside DropBox.
I'm so angry I think I'm going insane.
Cheers, Bart
Oh, and fyi I marked my root DropBox folder as make available offline, as I want control over my files, so it has to sync everything now.
I can't even copy the folder with the edited files to a different location on my hard drive to back them up, the folder shows a DropBox clock-wait icon when I try to paste it on the new location. Dropbox has taken complete control.
