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Forum Discussion

Jamires's avatar
Jamires
New member | Level 2
4 years ago

Folder online but not in explorer

Hi,   All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.   Thanks, ...
Desktop
Sync
Windows
  • Sarg3ant's avatar
    Sarg3ant
    4 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

davebenecounts's avatar
davebenecounts
New member | Level 2

I badly need help please!, I have been having this problem that I can't view folders on my Dropbox Desktop Application those Folders that are available and can be viewed on my Desktop Web Application, we have been uninstalling and installing for how many time already but its just the same result. 

 

Please see screenshot comparison of the folders of my Dropbox Web Application and my Dropbox Desktop Application 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Thanks for reaching out to us, davebenecounts.

 

The screenshots you sent us are super helpful and I can immediately see the issue.

 

The names of the folders in question have unsupported characters in them, which are the "." (period) and the "*" (asterisk).

 

If you remove the periods and the asterisks from the folder names, they should sync to your Dropbox folder as normal.

 

Check and let me know how it goes!

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