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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
Late to the game, but this might help someone who comes across it.
This morning I had someone add a folder to a shared folder we had. Every other file and folder added to my dropbox by others has always synced perfectly to my file explorer for the decade-plus that I've had it. Today, it did not. I could not figure out why every other folder was perfectly synced except just ONE. Well, I figured it out. The person had put a period at the end of the folder name. For example if the folder name is created as "John Smith Jr." then the folder will be created online, but it will not sync to your file explorer. For some reason, the period is the culprit. I don't know why this is so, but as soon as I went online and hit "rename" and hit backspace and removed only the period, the folder appeared in my file explorer one second later and showed the syncing logo. Hope this helps someone!
Thanks so much for this. In my case there was a colon in the title of the folder. Removing it online immediately caused it to sync to my computer (the 'selective sync' route didn't work - it was checked to sync and unchecking and rechecking didn't work).
