We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Files not sharing and not deleting, showing different content on sender and receiver
This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting ...
Sure, same way as always, they're mp3 files of about 120-130 mB, I drag and drop. Usually I rename them once they're in there to keep them distinct from my originals. I did notice the upload hung up on 99% for a long time before it went up, that was the only unusual event. But the other party doesn't see it, he sees the one I loaded a week before and already deleted.
Jay
Dropbox Staff
Dropbox StaffWhen you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?
A shared Dropbox folder. The other party's account created the folder for my input, and we have been using it for about three years.
- Hannah
Thanks for the additional info, Rodger C..
So, if I understand correctly, you're accessing the shared folder and are uploading your files through our website, right?
Where is the other member of the folder accessing it from? The website as well?
Could it be possible that they've installed the Dropbox application and are accessing the folder from the local Dropbox folder on their computer?
If that's the case, they might have a sync issue on their Dropbox application.
If they're accessing the folder from the Dropbox folder and are not seeing your updates, can they check the website as well, to see if the files appear for them there?
So, if I understand correctly, you're accessing the shared folder and are uploading your files through our website, right?
Yes, exactly.
Where is the other member of the folder accessing it from? The website as well?
I would assume so -- I don't know of any other way to do it.
Could it be possible that they've installed the Dropbox application and are accessing the folder from the local Dropbox folder on their computer?
I'm afraid this is over my head, I don't know what this means. The other party transfers many files from many users regularly and hasn't mentioned problems with anyone else, nor with my files, until this last one. I don't understand this "synch" thing or how it works, and I have never met him. Generally I do my upload and then alert him that I've done so, and that's all I see on my end. Then the following week I delete the old one after it's used and upload the next week's file. The two strange things going on are that (1) he didn't see my deletions or new files this time, and (2) after I do my deletions, the site won't let me permanently delete them, a message I have never seen before. I get "Ask the owner to help permanently delete this". I asked him at one point to delete what he sees, which he says he did, and it made no difference on my end, but the files he was deleting were not the ones I was seeing anyway and nothing changed on my end. As an experiment I also sent access to the same file to my alternate email, and it showed up there as normal.
I also found the "Rewind" feature and tried to do that but I can't get access to it. The "Get Rewind" link returns me to a main splash page and there's no option to pick a date to rewind.
If that's the case, they might have a sync issue on their Dropbox application.
If they're accessing the folder from the Dropbox folder and are not seeing your updates, can they check the website as well, to see if the files appear for them there?
No idea ¯\_(ツ)_/¯ -- I can copy and paste the above and send it to him but I won't be able to explain what it's talking about.
