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Forum Discussion

leolaurettimusic's avatar
leolaurettimusic
Helpful | Level 6
8 months ago

File Request option missing on macOs after File Provider update

Hello   Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder...
Desktop
File requests
Mac
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this on the forum, leolaurettimusic. 

 

Besides the “Request files” option, are you seeing other Dropbox options in your context menu, like “Share”, “Send a copy” etc? 

 

Besides that, I’d like to know your OS version, as well as the syncing status and app version of your Dropbox app. 

 

Let me know, and we’ll go from there.

leolaurettimusic's avatar
leolaurettimusic
Helpful | Level 6
5 months ago

Hello Nancy, didn't see this here
SHARE and SEND A COPY are still showing, but the REQUEST FILES disappeared 

MacOS 14.5 Dropbox v201.4.5552

 

This issue is still persisting and I still can't access 'request files'

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey leolaurettimusic, would you mind sending us a screenshot of the right-click options you see?

    • leolaurettimusic's avatar
      leolaurettimusic
      Helpful | Level 6
      5 months ago

       

      This happens when I click on a folder

      MacOS 14.5 Dropbox v201.4.5552

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the screenshot, leolaurettimusic.

         

        I've looked into this and it seems file requests can be created only on dropbox.com, following these steps.

         

        Sorry for any inconvenience caused by this and I'll make sure to pass your feedback along to our team.

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