We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Family Plan can't move folder to Family Room and can't share this folder even if when I'm the Owner
Hello everyone, we just started a Family Share plan.
I have seen the Family Room folder created and wanted to move our Family folder into it (we used pro plan in the past).
While trying to do this simple task I'm getting an error that I don't have permission to do so, but I'm the owner of everything and family manager.
Any thoughts on how to resolve this error?
- Jay
Dropbox Staff
Hi nivg, thanks for joining the Community!
If this Family folder you used before was a shared folder, then this is why, since you can't move a shared folder into the Family Room folder.
The Family Room folder is already shared among the family members, and can't be shared to anyone who isn't part of the Family.
To work around this, you can unshare your Family folder, which will remove everyone from it, and then drag the now private folder into the Family Room. Alternatively, you could move the files in your folder directly to the Family Room.
Keep me updated with any progress!I was unable to do this. I unshared the folders, but they keep on showing as if they were shared! What can I do?
- Nancy
Hey gracecruzch, I hope you’re doing well.
Can you please describe to me the steps that you’re taking in order to unshare your folders? Are you still seeing two figures on their folder icon?
