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Kevin_E's avatar
Kevin_E
New member | Level 2
2 years ago

Error 404 file request links

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue ...
File requests
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  • Nandan S's avatar
    Nandan S
    2 years ago

    Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

     

Nandan S's avatar
Nandan S
Icon for Dropbox Engineer rankDropbox Engineer

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

 

thepuuung's avatar
thepuuung
New member | Level 2
8 months ago

Hi guys! It seems I'm experiencing the same issue listed here. I created a file and shared it, after a little while I got a 404 error accessing the file and all other files have the same error now. This is happening from about a hour now. How can I try to fix it?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey thepuuung, thanks for posting to our Community.

     

    Since your shared link is giving a 404 error, could it be that your shared links have been banned?

     

    Can you check your emails, to see if there's any Dropbox-related messages about this there? 

     

    Keep me posted!

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      8 months ago

      Hi all! 
      Recently I've created and shared a file that seems to have generated issues among all my other Paper files on Dropbox and now cannot access any of them- I keep encountering a page with a 404 error.
      Interesting fact is that if I right click the file before opening it I can export it (like as a .pdf) and can access that version but not the original Paper file (ending with .paper).
      Please help as I'd need to access this information as soon as possible. Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey thepuuung, I've merged your post under a similar thread that you initially posted in.

         

        Feel free to check my earlier reply, and let me know more. Thank you!

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      8 months ago

      Thank you Megan! I've received an email from Dropbox asking me if it was me accessing from a certain location. I confirmed it was me but still cannot access my files. 

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      8 months ago

      Hi Megan. Nothing really changed even after confirmation it was me accessing from a certain browser from a certain location, which is the only email I got from Dropbox. How can I try to get back access to my files?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey thepuuung, can we send you an email, in order for us to be able to check some account-specific info? 

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