We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Kevin_E's avatar
Kevin_E
New member | Level 2
2 years ago

Error 404 file request links

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue also when making a new link. I've double checked all usual listed causes of this. Is there something I could be missing or is this a wider issue at the moment (has only occurred in the last 45 minutes or so). I've used the platform for a while without issue so I'm 90% sure it's not user error! 

 

Thanks very much

KE

  • Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

     

  • Nandan S's avatar
    Nandan S
    Icon for Dropbox Engineer rankDropbox Engineer
    File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com
  • drgrigg's avatar
    drgrigg
    New member | Level 2

    This has just occurred for me. File request links which worked two days ago now get redirected to a File 404 page. I tried creating a new one and I get the same result. Is there a Dropbox system outage?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey johnstreet & drgrigg - sorry to hear you're having issues with this.

       

      May I ask if this is affecting only your file requests or shared links as well?

       

      I'm just wondering if your shared links have been banned, that's why I'm asking. 

      • johnstreet's avatar
        johnstreet
        New member | Level 2

        Thank you for asking... when I "Copy Dropbox Link" from my MacOS Finder and paste the link into an icognito browser, everything works as expected... so I think that I am not having problems with shared links.

        John

  • boncrab's avatar
    boncrab
    Explorer | Level 3

    I am getting the same thing. Whether an existing File Request or a new one. Everyone is getting a 404 error.

    • Nandan S's avatar
      Nandan S
      Icon for Dropbox Engineer rankDropbox Engineer

      Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

       

      • thepuuung's avatar
        thepuuung
        New member | Level 2

        Hi guys! It seems I'm experiencing the same issue listed here. I created a file and shared it, after a little while I got a 404 error accessing the file and all other files have the same error now. This is happening from about a hour now. How can I try to fix it?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!