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netmares's avatar
netmares
Explorer | Level 4
2 years ago

Empty dropbox in the file explorer whereas files are visible in the web browser

Hi,   I belong to a dropbox folder which is shared between different users, to share files. I have Edit permission. When logging into my dropbox account through a web browser I can see this folde...
Desktop
Dropbox Basic
Share
Sync
  • Jay's avatar
    Jay
    2 years ago

    As this a shared folder that they renamed? If so, then the renaming doesn't apply to anyone else apart from that user. 

     

    You'll need to amend the folder name manually on the site to remove the : symbol. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi netmares, thanks for bringing this to our attention.

 

Could you try rebooting the machine to see if this helps?

 

Keep me updated with any progress!

  • netmares's avatar
    netmares
    Explorer | Level 4
    2 years ago

    Hi Jay,

     

    I did it but afterwards the dropbox folder in my PC is still empty.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      When you click the Dropbox icon in the system tray near the clock, what message do you see on the bottom left?

      • netmares's avatar
        netmares
        Explorer | Level 4
        2 years ago

        I see the following... no activity and sync record, and your files are updated message in the bottom. In my dropbox account through web browser I can see the folder shared to me, the subfolders and all files.

         

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