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idanfo's avatar
idanfo
Helpful | Level 5
4 years ago

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Hi l0uis, welcome to the Community. 

Have you, by any chance, tried to unlink-relink your desktop app? Do you see any difference after doing so? 

If not, please let me know what’s the exact OS of your device, and we’ll take it from there.

Give me a nudge, when you’ve got more updates!
l0uis's avatar
l0uis
New member | Level 2
3 years ago

Hello Nancy,

 

unlinking and relinking the account has fixed the issue. Great relief as the dropbox app was slowing down my pc at a great extend. 

 

Thank you for your support

 

Loizos

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    I’m glad to hear the issue is resolved, l0uis!

    Have a great rest of your week!

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