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idanfo's avatar
idanfo
Helpful | Level 5
4 years ago

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there idanfo, I hope you're well today!

Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?

Please also let me know which OS and version you're computer is running, so that I can suggest accurate troubleshooting steps.

Keep me posted - thanks!
  • idanfo's avatar
    idanfo
    Helpful | Level 5
    4 years ago
    The app version with the problem is 115.3.529.
    I have this problem on windows 10 and windows 7
    • Emma's avatar
      Emma
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hi idanfo, 

       

      Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

      Please let us know if we can help with anything else or you're still having trouble!

       

      • Andrew S.2's avatar
        Andrew S.2
        Helpful | Level 7
        4 years ago

        Emma, I am experiencing the same issue.  I am using the Windows 10 version number 115.4.601.  Two issues:

         

        1. I have enabled the checkbox to start Dropbox app upon Windows start, but it does not launch.

        2. If I make changes to files in synced folders offline (locally) then launch Dropbox app, only some of the changed files will sync, then all of a sudden, it just stops syncing, and says "Syncing 47 files" without ever resolving.

         

        Am I using the latest version?  Do you have any ideas why this is happening?  It is a new issue.

         

        Thank you.

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