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klantz's avatar
klantz
Explorer | Level 3
2 years ago

Dropbox status icon not displaying for only one file

I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder...
Desktop
Dropbox Basic
Mac
Preview
Sync
klantz's avatar
klantz
Explorer | Level 3

Yes, I'm using the Dropbox app for Mac OS -- version 168.4.4802. And it's good to know this is "expected behavior". However, what then is the difference between no icon and the green box with the white checkmark, the latter being what all my other files have?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey klantz, sorry to jump in, but I just wanted to mention that a solid green circle with a white check-mark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline. 


“Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. “Available offline” means that your file or folder is available when you’re not connected to internet.

 

When it comes to  files or folders with no icon, it means that they've been opened either by double-clicking or through a third-party application and synced.

 

If your computer is low on hard drive space, these files can automatically change to online-only to free up space which can't happen with files that are available offline.

 

While these files or folders are stored on your device, they can be made online-only by right clicking and selecting Make online-only.

 

I hope this helps! 

  • petrholusa's avatar
    petrholusa
    Explorer | Level 3
    11 months ago

    Hi Walter.... I am not sure about that. I am having online files only and still I don't see any status if it's local or in the cloud only. Even dropbox is syncing files nicely, this gives me a little headache as I have to go through the some files and check them one by one. 

     

    Thanks.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey petrholusa! Can you let us know what’s the OS version of your device, as well as the syncing status and app version of your Dropbox app?

      • petrholusa's avatar
        petrholusa
        Explorer | Level 3
        11 months ago

        Edice Windows 11 Pro
        Verze 23H2
        Datum instalace ‎01.‎12.‎2022
        Build operačního systému 22631.2861
        Výkon Windows Feature Experience Pack 1000.22681.1000.0

         

        Dropbox 189.4.8427

        I have already uninstalled that a reinstall again. 

        Syching status: Uup to date.

         

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