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Forum Discussion
Viqhaas M.
10 years agoNew member | Level 1
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
- Tom_HSuper User alumni
It may have been your client updated on the computer. Often when this occurs a reindex happens. What that is the client compares all the files to those on the server, making sure they are indeed on the client. It appears as a full upload is occurring, but its just sending small bits of comparison data and should finish relatively soon. Relative, depending on your internet speeds and how long you use the client etc.
- Garland G.New member | Level 2
Can you please restate this more clearly? I think you undstand my problem but I can't understand what you're saying exactly.
Also, is there a solution?
- wretchedwormNew member | Level 2
Hi, has anyone had any solutions to this?
Mine just happened yesterday. And its been doing it a long time as there are almost 3 million files!
All i did yesterday was to delete some files to make space for my harddisk. But now everything is resyncing.
- Jeff K.39New member | Level 1
My dropbox is re-syncing. Why? I think I see from a previous post that this is different from a re-upload. But why does this happen?
- Lance S.6New member | Level 1
Alejandro,
I did have success in uninstalling dropbox completely, rebooting and reinstalling it on my laptop. So far it appears to correct the problem. I am hopeful that it might work on my other computers.
Good luck to you!
- Mike R.41New member | Level 2
Just wanted to put in my 2 cents. My paid dropbox is syncing 20+K files out of the blue (dropbox update?) and now cannot deliver an important update to an app on a server until the sync finishes. There must be a better way to accomplish dropbox updates!
- Matt B.73New member | Level 1
Same problem. Suddenly ALL files began to re-sync. We have over 100,000 files and it DOES NOT quickly check the files and finish, it will take days at this rate (I'm on day 2). Absolutely unacceptable.
- Craig M.18Helpful | Level 5
I now join the ranks of this community. I have been a dropbox pro customer for years and I have hundreds and thousands of files in their system.
Today it prompted me to login again and then began an index process which lasted most of the morning. That done its now Synching well over half a million files again!!!!!!!!
Dropbox. From the thread above it does not look like you have managed to resolve this issue. Are there any updates?
Oh - macOS BTW El Capitan
- denzilNew member | Level 2
This seems to happen on my Windows 10 machine whenever I move a folder within the Dropbox folder structure (e.g. just grouping files, or consolidating folders). With over 600,000 files, this takes DAYS to finish. I've a 60Mbps Internet link and an M.2 hard drive, so I'm not I/O limited.
Come on Devs, why does this happen so frequently, yet take so long? I can understand the purpose, but it becomes a showstopper when you want to use/update files, and you can't use Dropbox for days at a time!
- Michael L.52Helpful | Level 6
I have had a great experience with Dropbox, having had my 1TB 90-99% full variably over the last 1 year plus and no significant issues.
Only recently, in the last week or so, Dropbox decides to re-sync all files (~250,000) that are selectively synced on my work Macbook Pro every time I open my laptop for the day. It goes relatively fast (1 hour or so), but is a problem.
- SanchezDropbox StaffHey Michael L.52,This sounds like a re-indexing, as re-syncing all those files would take much longer. This can happen if you run a beta version of our app. Check to see that you are using a stable version, denoted by a xx.4.xx, instead of the beta xx.3.xx.If the issue continues, go ahead and submit a support ticket here, so our team can investigate further.Cheers!
- Lance S.6New member | Level 1
I have tried clearing the cache, etc. nothing seems to work!
- Karsten H.New member | Level 1
Same issue here this morning (OSX).
Restarted my macbook and got the dropbox login prompt as if this was the first time it has run (including re-entering 2 factor authentication code).
It has been resyncing files for hours now when nothing had changed on the computer. Not sure if this is because there was a bad client update or some other issue, but a very bad sign for my confidence level in Dropbox.
Very very very very annoying.
- Karsten H.New member | Level 1
@Lance S... We've all seen the short download/index message when dropbox or a computer restarts. This is nothing like that behavior. Support is misleading you I suspect. Looks to me like they might have pushed out a buggy update or something.
Its acting link there was a fresh client install on the computer and is doing a full resync. The basic startup doesn't consume 30Mb of bandwidth for 4+ hours. Since I restarted my computer dropbox has received 33GB of data with no signs of finishing.
Would really like some transparency from Dropbox on what the heck is going on here.
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