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silviavasla's avatar
silviavasla
Helpful | Level 5
4 years ago

Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder

Hi Community!   Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the ...
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  • silviavasla's avatar
    silviavasla
    4 years ago

    Hi Lori!

     

    Actually, it was a "user" (i.e., me) error. I was trying to upload a couple of images that were not downloaded on my computer. I could see the file, but I hadn't activated hence that error. All solved and happy user back again. 

    Thanks for the reference!

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey silviavasla, welcome to our Community!

Can you try to re-upload the files while using a different browser, or an incognito tab? 

Also, what size are the files that fail to upload on our website? 

Let me know what you find, Silvia!

silviavasla's avatar
silviavasla
Helpful | Level 5
4 years ago

Hi Lori!

 

Actually, it was a "user" (i.e., me) error. I was trying to upload a couple of images that were not downloaded on my computer. I could see the file, but I hadn't activated hence that error. All solved and happy user back again. 

Thanks for the reference!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Fantastic silviavasla! 

    Happy to see you're all set. If you need anything else, I'll be one post away.

    Enjoy your day!

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