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Forum Discussion

TAS_01's avatar
TAS_01
Helpful | Level 5
4 years ago

Dropbox desktop app slow syncing team wide.

Our Dropbox Team Account has degraded Performance today. Our full Team (remote and office) has only around 300 Kbits Download Speed. We have around 22 TB in Multiple Teamfolders. Has anyone the same...
Desktop
Download
Sync
Web
  • mStern's avatar
    mStern
    4 years ago

    Solved for me right now, as I seem to get routed via TXL Pop hub now. Issue occured when I was connected to FRA.
    Thanks a lot techstaff! 👍

Hunter's avatar
Hunter
Icon for Dropbox Staff rankDropbox Staff
Hey TAS_01, and welcome to our Community!

Your download/upload speeds, are handled by your ISP, and your web browser application, and is out of our control.

Have you tried switching browsers, or clearing your browsers cache.

You could also try using an incognito window, in case you have any extensions or plugins, slowing the speed down.

Let us know how it goes.
E_Fuks's avatar
E_Fuks
Helpful | Level 5
4 years ago

Hello,

 

so multiple Dropbox User experiencing this issue (even not knowing each other, working for different companies ), because we all are at the same ISP? 

Also Internetspeed is good, other services like ondrive are working fine. 

Also nice to know, we are experiencing this issue, even our staff are working from home with different ISP to what we use in the HQ, where whe have the same issues. 

  • TAS_01's avatar
    TAS_01
    Helpful | Level 5
    4 years ago

    Dropbox Support send us an debug link:
    https://dropbox-debug.com/

    as expected, the results are very poor and strongly deviated from the normal state

    • mStern's avatar
      mStern
      Helpful | Level 5
      4 years ago

      Same for me. Seems to affect only download-availability, both via desktop app and via Webpage download.

       

       (Ends with "cancelled due to network error")

      //edit: Could it be "Germany only" e.g. Frankfurt (FRA) Hub?

      • TheOnandOff's avatar
        TheOnandOff
        New member | Level 2
        4 years ago

        Can confirm similar problems here in Zurich, Switzerland.

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