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hase-shiba's avatar
hase-shiba
Explorer | Level 3
3 months ago

Does the file request upload size limit affect trial plans?

The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Si...
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hase-shiba's avatar
hase-shiba
Explorer | Level 3

Thanks for your response.

Yes, the file request was created using the Business Plus trial plan. I have attempted to upload the file while logged into the same Business Plus trial account. To ensure it wasn't a local issue, I also tried uploading the file from different PCs and networks, but the same error occurred each time. Additionally, I have not been able to successfully upload any files larger than 100GB through the file request feature at all.

When the error occurs, it happens right as the upload progress reaches 100%, and then the screen changes to an error message.

Please let me know if there are any other steps I should take to resolve this issue.

 

Best regards,

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 months ago

Hi hase-shiba ,

 

We wanted to provide you a quick update.

 

This situation was raised, and at the moment we do not have a particular date for resolution yet, but our team is making every attempt to fix this.

 

We greatly appreciate your understanding and patience over this period.

  • hase-shiba's avatar
    hase-shiba
    Explorer | Level 3
    26 days ago

    Hi DBX_Pedro

     

    Thank you for the update and for escalating the issue to your team. I understand that these things can take time, and I appreciate the efforts being made to resolve it.

     

    Please keep me informed as soon as there's any progress or additional steps I can take to assist on my end.

     

    Thanks again for your support, and I look forward to hearing from you soon.

    Best regards

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      18 days ago

      Hi hase-shiba,

       

      Our team let us know that this has been sorted out.

       

      Can you check and let me know if it’s the same for you?

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