We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

selkie19's avatar
selkie19
Explorer | Level 4
2 years ago

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ar_reeft, thanks for posting here today! 

 

How long is the app stuck "indexing" content? It might sound trivial, but have you tried signing out of the app, then back in? 

 

Keep me posted! 

ar_reeft's avatar
ar_reeft
Explorer | Level 4
2 years ago

Hi Megan

 

I'm not sure how long it's have been stuck - I made I change yesterday (the 6 files to be uploaded) which I noticed didn't apply to my other PC.

But if it had started yesterday or earliere I don't know.

Is there a way to see it? 

 

Yes, I have signed out and in ( in fact I have tried to close dropbox in the tasksmanager )

 

Anja

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ar_reeft, can you please simply reinstall the Dropbox app through this link, to see if that helps?

     

    • ar_reeft's avatar
      ar_reeft
      Explorer | Level 4
      2 years ago

      Hi Megan

      Reinstalling Dropbox helped.

      Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Awesome news selkie19. 😎

         

        If you need anything else, you know where to find us! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!