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selkie19's avatar
selkie19
Explorer | Level 4
2 years ago

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

selkie19's avatar
selkie19
Explorer | Level 4

 Thank you Walter. I did both the hardlinks and permissions. Still indexing at the same number.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, selkie19.

 

Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

  • selkie19's avatar
    selkie19
    Explorer | Level 4
    2 years ago

    I have done those too, just re did them. Now has switched to synching! Cautiously optimistic. Says Dropbox is now up to date. I'm doing this for my wife so I'll have her check to make sure everything is dandy. Thanks so much for the support!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey selkie19, thanks for the update here!

       

      I'm glad to see that your issue seems to be resolved, but do let us know if you come across any other issues.

       

      And thanks for checking as well, EagleG.

       

      Would you mind letting us know the version of the Dropbox app that you have installed?

       

      You can hover over the Dropbox icon for this info.

      • EagleG's avatar
        EagleG
        Explorer | Level 3
        2 years ago

        v169.4.5684

        thanks for your help--

        E

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