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Forum Discussion

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
5 months ago

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
Desktop
Sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    4 months ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6

Andrew,

 

Thanks for the assist.

I'm running Windows 10 Home.

The DropBox Icon is visible in the bottom left taskbar (I pinned it there). as well as in the system tray. FYI - It says "my files are up to date", but they are not.

DBoxTips's avatar
DBoxTips
Experienced | Level 11
5 months ago

Thank you for the details.

 

Since you mentioned the files being accessed via the "Apps" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the "Apps" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked? 

 

Thanks,

Andrew (DBoxTips)

  • TGD-Inc's avatar
    TGD-Inc
    Helpful | Level 6
    5 months ago

    Unfortunately the Desktop App doesn't open. There fore no selective sync settings or anything else that would be in the desktop app. Honestly, I don't even know what should be in the desktop app, I have never actually seen it.

     

    • DBoxTips's avatar
      DBoxTips
      Experienced | Level 11
      5 months ago
      You previously mentioned in the system tray it says your files are “Up to date”. You can open the Dropbox desktop app by clicking in the system tray on the Dropbox icon that says “Up to date”. After clicking it a small window should appear in that corner of the screen. Does that small window appear for you when clicking the Dropbox system tray icon?

      Andrew (DBoxTips)
      • TGD-Inc's avatar
        TGD-Inc
        Helpful | Level 6
        5 months ago

        Yes, the window appears when I select Dropbox via the system tray. 

         

         

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