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Forum Discussion

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
5 months ago

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
Desktop
Sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    4 months ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

DBoxTips's avatar
DBoxTips
Experienced | Level 11
5 months ago

Hello TGD-Inc 

 

While there are more details that would be needed to troubleshoot this, I would start with:

 

1. Which version of Windows are you running on your PC?

2. Was the Dropbox icon ever visible in the bottom right (tray area) of the screen?

 

This would help as a starting point to getting to the bottom of this, although finding a solution in this manner could take a while given the asynchronous nature of the forum.

 

Alternatively, I could help with troubleshooting this faster via email, as I have experience with figuring out hard Dropbox puzzles like this one. If that's an option that you would consider, feel free to add ".com" to my forum username and enter it in the address bar in order to get in touch. Otherwise, answering the forum here would also work (albeit slower).

 

Here to help,

Andrew (DBoxTips)

 

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.

  • TGD-Inc's avatar
    TGD-Inc
    Helpful | Level 6
    5 months ago

    Andrew,

     

    Thanks for the assist.

    I'm running Windows 10 Home.

    The DropBox Icon is visible in the bottom left taskbar (I pinned it there). as well as in the system tray. FYI - It says "my files are up to date", but they are not.

    • DBoxTips's avatar
      DBoxTips
      Experienced | Level 11
      5 months ago

      Thank you for the details.

       

      Since you mentioned the files being accessed via the "Apps" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the "Apps" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked? 

       

      Thanks,

      Andrew (DBoxTips)

      • TGD-Inc's avatar
        TGD-Inc
        Helpful | Level 6
        5 months ago

        Unfortunately the Desktop App doesn't open. There fore no selective sync settings or anything else that would be in the desktop app. Honestly, I don't even know what should be in the desktop app, I have never actually seen it.

         

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