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Forum Discussion
Desktop App - Selective Sync not showing all folders
We have a lot of files on our company Dropbox account. So much that we absolutely can't have our entire library indexed let alone synced. For this reason, the 'Selective Sync' tool in the desktop a...
Hey everyone!
I got an update, that everything is now resolved.
Feel free to check this on your end, and let us know if you face any issues. Thank you!
Hannah
Dropbox Staff
Dropbox StaffHey there, Contoured_TL, and sorry to hear about this.
Can you please send us the ticket number of your communication with our support team, so we can investigate a bit?
Thanks in advance.
Ticket #23441006
- Hannah
Thanks for the ticket number, Contoured_TL, I just replied to you on that email thread, so we'll continue working on this together.
I am having a similar issue. All of a sudden my selective sync window on Mac is not displaying all of the online dropbox folders. Dropbox > Preferences > Sync > Select Folders
Dropbox.com shows proper updating so Dropbox is correctly working back and forth with my Mac. The iPhone app shows correct updating of my files. The issue is with the missing folders in the Mac "selective sync" window. I've reinstalled, unlinked, relinked, indexed all files, synched again etc. "Your files are up to date". As soon as I make a change or add a new file to a folder it isn't reflected in the selective sync window (but it does show up properly on dropbox.com) so I cannot sync and remove it from my computer. Recently updated my Mac OS to 14.4
I've spent hours troubleshooting and can't find a solution. This is greatly impacting my workflow and I'm close to switching to another cloud based system.
- Megan
Hi there, RoniDMC, thanks for posting here!
The workaround we have at the moment, is to use the Dropbox website to access your files.
Keep in mind that some users have reported the issue resolves after signing out and back into the Dropbox app, but this might not be applicable in every single device, or case.
I hope this helps!
Hi Megan,
I attempted signing out and then signing in again and this unfortunately just made my situation worse as previous folders that were listed under Selective Sync are now missing. I hope this is a high priority bug Dropbox is looking at fixing as this will impact productivity for me and my team until functionality is restored.
