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rdt17's avatar
rdt17
Helpful | Level 6
2 years ago

Conflicting copies of excel file

Our small company of 3 have been using Dropbox Online for 2 years.  We are all on Apple Macs, running the latest version of Mac OS, working at home   Recently the Dropbos app for Mac was updated, a...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info about the Badge, this might help reduce the conflicted copies on your account. 

     

    Regarding the links, since the Dropbox folder has moved, the location of local files are now different on your machine. Has the Dropbox folder moved for all your colleagues, or just on your machine?

     

    Are you able to create a symlink or alias to the new location of the Dropbox folder?

rdt17's avatar
rdt17
Helpful | Level 6

Hi Jay,

 

Thanks for stepping in.

 

We have Dropbox App in our laptops, and open all the excel files, by selecting the specific file we want to open.

 

Files are linked with a straight forward Excel Data Link, awhen they are established. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Does anyone have the file open at any point? You can tell by using the Dropbox Badge. Does this occur every time?

 

Does anyone use the web version of Excel to edit files while you're in the file?

  • rdt17's avatar
    rdt17
    Helpful | Level 6
    2 years ago

    No to both questions.

     

    Could it be that, because the whole Dropbox folder was  moved in the update, that the file links are not working?

     

     

  • rdt17's avatar
    rdt17
    Helpful | Level 6
    2 years ago

    We don't see any Dropbox Badge.

     

    Before the files were moved, we did receive a notification if the file was open and someone was working on it.  But not anymore.

    • rdt17's avatar
      rdt17
      Helpful | Level 6
      2 years ago

      I see the Dropbox badge was set to Never, so that explains and hopefully solves one issue, namely conflicting files.

       

      However the issue of links not updating is this there

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info about the Badge, this might help reduce the conflicted copies on your account. 

         

        Regarding the links, since the Dropbox folder has moved, the location of local files are now different on your machine. Has the Dropbox folder moved for all your colleagues, or just on your machine?

         

        Are you able to create a symlink or alias to the new location of the Dropbox folder?

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