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Karla K.'s avatar
Karla K.
Explorer | Level 3
2 months ago

Can't send a doc with signature request as the send button is not available

Hello!  I am attempting my first sending of a doc for signature.

 

I have it all ready to go...but the send button is not available for use.  Not sure what to do next.

 

Thanks!

 

Karla

Dropbox Sign
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey there Karla K. - sorry to hear you're having issues with this.

     

    If this persists after clearing your browser's cache or using another browser, could you send us a screenshot so that we can have a visual too?

     

    Thanks!

    • Karla K.'s avatar
      Karla K.
      Explorer | Level 3
      2 months ago

      Hi Walter...thanks in advance.  I hope this screen shot is clear for you to view.  I opened Dropbox using Firefox (I was on Chrome).  Still does the same thing.  Three buttons top right...cancel, send and save.  THe send button fades out, cannot use it.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Are you the owner of the file or was it shared  with you Karla K.?

         

        Also, do you get the same results if you copy the file and try to send the copy for signature?

         

        Have you tried doing it via the signatures page instead of the file itself? 

         

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