You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nikitaudhwani's avatar
nikitaudhwani
New member | Level 2
6 years ago

Cannot upload files on Slack

Since I recently upgraded to Dropbox for Business, I can no longer upload files on Slack. I have enabled the Dropbox integration on Slack a while ago. On the Slack desktop app, it recognises Dropbox and allows me to identify the file I want to share. But when I click on the file, I get an error message 

dropbox business
Share
  • Lusil's avatar
    Lusil
    6 years ago
    Hey nikitaudhwani, thanks for posting your query on the Community. 
     
    Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
     
    I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
     
    Thanks!
  • jeremiahpyron's avatar
    jeremiahpyron
    New member | Level 2
    6 years ago

    I have this same issue after upgrading to Dropbox Business.  What's the best way to resolve?  Thanks.

    • jsydnor's avatar
      jsydnor
      New member | Level 2
      4 years ago

      Same issue here. Can you please post a solution on the thread so we dont have to go hunting for an answer. Thank you. 

      • nikitaudhwani's avatar
        nikitaudhwani
        New member | Level 2
        4 years ago

        They haven't figured out a solution, that's why there is no answer here. Slack and Dropbox keep giving us the run-around by pointing fingers at each other. Bottom line, these two apps don't have an integration

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey nikitaudhwani, thanks for posting your query on the Community. 
     
    Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
     
    I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
     
    Thanks!
    • nikitaudhwani's avatar
      nikitaudhwani
      New member | Level 2
      6 years ago

      Hi Lusil,

      Initially, I contacted the Support desk and was told to post my question here (see screenshot email response). I'll follow up via email as you have suggested.

      [personal information removed]

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        No worries nikitaudhwani, I’ll leave this thread open as well in case any like-minded users have any suggestions as well. :grin:
         
        Let us know how it goes! 
         
        PS. I also went ahead and removed the screenshot attached for security and privacy purposes. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!