We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RexNguyen's avatar
RexNguyen
Explorer | Level 4
9 months ago

Cannot Stream Video (Direct Link Problem)

Hi there, I'm currently trying to stream a video from Dropbox on my web app using Video.JS but I think I have a problem with getting the direct link from Dropbox. The video keeps loading forever.

 

Original link:

[removed]


Direct links I tried:

[removed]
 

[removed]

 

I tried to load it up using this videojs demo website to load the link up but it keeps loading.

Please advise, thank you so much.

  • Hi RexNguyen,

    There is other thing that my be relevant to your issue. What is your video encoding? 🧐 Is it by any chance H265? 🤔 (or some other non free)...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, RexNguyen, thanks for your post.

     

    I removed your links, to keep your account from having traffic issues.

     

    Can you take a look at this thread and let me know if you can find any useful info?

     

    Thanks.

    • RexNguyen's avatar
      RexNguyen
      Explorer | Level 4

      Hannah Thanks for your answer, Hannah. Unfortunately, it's still not working. Actually, those links you removed are actually in that structure too. I tried to modify the link following this structure:

      https://www.dropbox.com/scl/fi/<token>/path.jpg?rlkey=<token>&raw=1

       

      To be sure the redirect works, I tried putting that link in n8n to do a HTTP Request and Follow Redirects. It does recognize the data file but the video still not being able to play. Not in n8n or in any web app I tried.

       


      Could you please help? Thanks so much.

      • RexNguyen's avatar
        RexNguyen
        Explorer | Level 4

        Hannah To update my issue, It seems like only Chrome can show the video directly, I have tried Firefox and Vivaldi without any uBlock or adblock.

        Firefox: corrupt file error


        Vivaldi: black screen, although show the correct timecode.


        I thought it was adblock but it seems like the browser is an issue. Please advise. Thank you!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!