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Forum Discussion
Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I was banned from link sharing and I did not receive any email detailing how to resolve the issue. The error I get whenever I try to share a link is the following:
Can’t share file
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
I've contacted customer support by chat and email, however, they have been extremely slow and unable to resolve the issue in a timely manner. I have also permanently deleted any files that could be causing the issue as well. Im sure this is a false positive but I am still banned from sharing.
This error is negatively impacting my business and I will delete my Dropbox account and switch to a competitor like Box if this issue isn't resolved ASAP. I read several post from this forum mentioning other users experienced the same issue and it has been years with no resolution. This is not an option here. I'll will contact Dropbox by X as well and leave several negative reviews if this is not resolved soon. I just want to fix my link sharing and resolve this issue ASAP. PLEASE ADVISE.
- Mark
Super User II
How long ago did you log the ticket?
What is the ticket numbers?
And unfortunately as annoyed as you are threats wont get you anywhere.
The issue has been going on for years because people have been doing this for years.... the number of files/viruses going out linked to Dropbox (and other providers) links is just ridiculous.
I created my ticket on Tuesday I believe. My ticket number is ##24457201
I send out links from my Dropbox everyday so this is really inhibiting my business. I'm sure this is a false positive as well. Furthermore I deleted the files which may has caused the issue and my link sharing still hasn't been returned.
The most frustrating part is there's no customer service number for my plan to have this issue resolved and the email support has been dismal responding to me once a day? This isn't a complex issue. Kind regards.
- Walter
Dropbox Staff
Hi from me too john vattic - thanks for the ticket number.
I was able to locate it in our system and passed your comments on to the agent who's looking into your case and they'll be getting back to you soon.
Let us know if you have anything else to add in the meantime.
