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Forum Discussion
Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I wa...
Mark
Super User II
Super User IIHow long ago did you log the ticket?
What is the ticket numbers?
And unfortunately as annoyed as you are threats wont get you anywhere.
The issue has been going on for years because people have been doing this for years.... the number of files/viruses going out linked to Dropbox (and other providers) links is just ridiculous.
I created my ticket on Tuesday I believe. My ticket number is ##24457201
I send out links from my Dropbox everyday so this is really inhibiting my business. I'm sure this is a false positive as well. Furthermore I deleted the files which may has caused the issue and my link sharing still hasn't been returned.
The most frustrating part is there's no customer service number for my plan to have this issue resolved and the email support has been dismal responding to me once a day? This isn't a complex issue. Kind regards.
- Walter
Dropbox Staff
Hi from me too john vattic - thanks for the ticket number.
I was able to locate it in our system and passed your comments on to the agent who's looking into your case and they'll be getting back to you soon.
Let us know if you have anything else to add in the meantime.Thank you so much. Let me know whatever I need to do to resolve this issue and I'll take action expeditiously.
Regards
