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Forum Discussion

Karen43's avatar
Karen43
Explorer | Level 3
2 months ago

Cannot add someone to a shared folder?

I keep getting this message when trying to add someone to Dropbox. I get the same message if I put them in as view or edit. {".tag":"access_error","access_error":"inv alid_member"}
Error Messages
FAQ
Share
Shared Folders
Karen43's avatar
Karen43
Explorer | Level 3
I have tried to add them from the app and by signing into Dropbox using my desktop.
I am adding them to a shared folder.
Karen43's avatar
Karen43
Explorer | Level 3
2 months ago
It is for one particular person, not everyone.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Is that user already part of a Dropbox team, which might've restricted sharing folders with non-team members?

     

    Could you try switching browsers to see if this helps?

    • Karen43's avatar
      Karen43
      Explorer | Level 3
      2 months ago
      I tried two different browsers - Google and Microsoft Edge. I will reach out to her to find out if she is part of a team that restricted access.

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