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tdavis1's avatar
tdavis1
Explorer | Level 4
2 years ago

Can specific links be reused?

I have somewhat recently started working at a company. Previously, when doing sales pitches, our salesmen would use a QR code as a quick link to a specific product. Need for that product waned and th...
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  • Megan's avatar
    Megan
    2 years ago

    Hi tdavis1, is there any chance that you locate the content, and move it back to the original path it was?

     

    If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey tdavis1, thanks for using Dropbox and welcome to the Community!
 

Can you clarify the exact error you're getting when trying to access the link in question?

 

Is the file that the link points to deleted or moved to a confidential folder perhaps?

 

Any additional information you can share is more than welcome!

  • tdavis1's avatar
    tdavis1
    Explorer | Level 4
    2 years ago

    When clicking the link, it brings up a page that has a sad looking pug with, "That didn't work for some reason. If it's a fluke, it might work if you refresh the page. You can also ask us for help."

    I believe that the original file that was linked to has been moved to a different folder. I have double-checked that permissions are set that anyone with a link can view it. I cannot know with certainty if it was moved since it was before my time with the company. I just know where the file is now.

    I think my question essentially boils down to, can I customize a shared link or is it just auto-generated and out of my hands? OR is it possible that I could make that link redirect into the updated version?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi tdavis1, is there any chance that you locate the content, and move it back to the original path it was?

       

      If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 

      • tdavis1's avatar
        tdavis1
        Explorer | Level 4
        2 years ago

        Unfortunately, I do not know where the file originally was located when the link was created, nor does anyone else here.

        I will just create a new link and my salesman will just have to deal with it. We will make it work.

         

        Thank you for your help!

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