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Forum Discussion
Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
Jay
Dropbox Staff
Dropbox StaffHi toonafish3D, thanks for bringing this to our attention.
It sounds like the Dropbox desktop application has updated to the newer version for Mac OS. There are some changes that occur with the new version of the app.
Depending on the number of files, it can take time for the app to finish indexing the Dropbox folder. I'd recommend giving the app time to complete this process, as uninstalling and reinstalling will only delay the completion.
Keep me updated with any progress.
Hey, thanks for the fast reply.
Dropbox had been syncing since yesterday afternoon, and this morning it apparently still was not finished. It says it's syncing about 50K of files, any idea how long that could take before all is back to normal ?
I also tried to locate the "cache" folder in finder because I thought that might be the culprit, but there seems to be no ".dropbox.cache" folder in my user folder anywhere ( tried to make it visible with the shift-command- period hotkey combi )
I need to use Dropbox for work and to be honest, it's been taking too much of my time already.
Thanks.
- Jay
Syncing can take a lot of time, especially with 50k files. You can try changing the bandwidth settings in the app, however, aside from that, there isn't anything else that can be done to speed things up.
ok, very frustrating.
Just set the up and download limit to "don't limit", lets wait and see.
Hope it won't take days to sinc...or weeeks...
thanks.
Ok, Dropbox has been syncing / indexing for more then a day now and it seems literally nothing has been synced. Even tiny JPG files that show me an open cloud icon that have been telling me they have been "downloading" since yesterday have not done anything like that.
I still can't open them or anything else on my Macbook, as soon as I try do do so, I get an "operation was cancelled" message.
Telling Dropbox to sync a file next ( with the RMB over a file) doesn't make any difference, nothing is happening.
Also strangely enough all the Dropbox icons in the RMB dropdown menu have been replaced by the default Mac icon. Just like the Dropbox icon in my Applications folder.
All the files that don't show me the open cloud icon, have an icon with a cloud and and arrow down and are "not downloaded", and that's almost all the files in Dropbox.
So in fact nothing has been synced or downloaded since yesterday even though the Dropbox icon on the top taskbar has been showing me the "circle with arrows" icon and still tells me it's still "indexing 48,766 files".
Something seems to be broken after the latest update that relocated the Dropbox folder.
Anything I can do to solve this ?
Thanks.
On top of Dropbox no longer working on my macbook, seems I can no longer access my files online in Chrome.
I get an "something went wrong on our end" error whenever I try to open a folder or a file.
what’s going on ??
- Nancy
Sorry to jump in, toonafish3D.
Can you let me know what’s the app version of your Dropbox app?
Also, I’d like you to open a different browser on your computer, and let me know if you can access your web account from there.
Let me know when you have more updates!
