You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey gelimujiao, sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi all,

 

If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

 

Thank you,

Sam 

  • CosmicPlumber's avatar
    CosmicPlumber
    Helpful | Level 5
    2 years ago

    Thank you for following up.
    I did that. Someone got back to me, and then went radio silent. So are you guys just checking if it’s a problem for you, or are you actually interested in helping us to get this resolved?

    • namnguyen0690's avatar
      namnguyen0690
      Explorer | Level 4
      2 years ago
      I have same situation with CosmicPlumber. I'm still waiting for the collection box as you told me. I even asked for how long it could take but no answer from you.
      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi there namnguyen0690  and CosmicPlumber , 
         
        Our team is aware of your support tickets, unfortunately we don’t have a resolution timeline for these requests, but we’re working on it. 
         
        We do appreciate your patience, 
        Sam 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!