We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jbest101's avatar
jbest101
Explorer | Level 3
11 months ago

Camera Upload says new photos "have already been imported"

I have been using the "Camera Upload" feature for downloading photos from my iPhone to my Dropbox on my MacBook. 99% of the time it works great. For the past few weeks I get a message that says "All ...
Camera uploads
Error Messages
iOS
Mobile
Sync
  • Nancy's avatar
    Nancy
    11 months ago

    You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

     

    You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

jbest101's avatar
jbest101
Explorer | Level 3

Thanks for the reply!

It does happen when I take a new photo and try to sync. No new photos in my folder. Oddly enough, the number of photos in the message changes too.

Here is a screenshot of the message.

 

Hoping you can help get this solved.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for the screenshot! Did you also try my suggestion to clear the Dropbox cache, and reinstall the app? If yes, did it seem to help a bit?

  • jbest101's avatar
    jbest101
    Explorer | Level 3
    11 months ago

    How do I clear the cache?

    And do I need to reinstall the desktop app? Or something on my phone?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

       

      You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

      • jbest101's avatar
        jbest101
        Explorer | Level 3
        10 months ago

        I reinstalled the iPhone app and cleared the cache on my phone, but still the same problem

         

        And I'm not sure if this was clear, but this message is when I plug my device into my laptop, which is how I always used Camera Uploads. It worked fine until mid-December.

         

        Any ideas?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!