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wensleydale's avatar
wensleydale
Helpful | Level 6
11 months ago

Files have "available offline" AND "online-only" icons

I am on macOS Ventura and have the new arrangement with my Dropbox files in ~/Library/CloudStorage. Some of my files (not folders) have both the "available offline" icon (green circle with tick) and the "online-only" icon (grey cloud with down arrow). Despite the former, I see a "Make available offline" command when I right-click on the file. But, if I select that command, nothing happens: the file remains in the cloud. Why is this, and how can I get my files on to my computer?

 

EDIT: I discovered the answer to my last question: opening the file does result in it being downloaded. But that doesn't explain why it is still in the cloud after I have supposedly made it available offline, or why I am seeing the "available offline" icon when the file is not available offline at all.

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  • Jay's avatar
    Jay
    11 months ago

    Hi wensleydale, could you try rebooting the device entirely to see if this helps?

     

    Additionally, could you try reinstalling the app, without uninstalling it first, using this link?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi wensleydale, let's jump right into this.

     

    Could you let me know the app's exact syncing status and version as shown in your menu bar?

     

    Also, does this happen with specific files, or folders too? If you have any screenshots, they're more than welcome, in order for us to have a visual too. 

     

    Keep me posted!

    • wensleydale's avatar
      wensleydale
      Helpful | Level 6
      11 months ago

      Hi Megan

      Version number is v188.4.6302. At least that's what it says in the About Dropbox box - I assume it's the version number.

       

      I don't know how to get a screenshot of the drop-down from the menu bar, because it disappears whenever I open the Screenshot app, but it simply says "Syncing..." with no indication of how many files it needs to sync or how long it will take. In fact I don't believe it is syncing at all, because it is several hours since I made any change and the size of my ~/Library/CloudStorage/Dropbox folder has barely changed. The files shown at the top of the drop-down window are not changing either.

       

      I am seeing folders with two icons, as well as files, but I understand that it's normal in the case of folders. Here is an example.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi wensleydale, could you try rebooting the device entirely to see if this helps?

         

        Additionally, could you try reinstalling the app, without uninstalling it first, using this link?

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