We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dompac's avatar
dompac
Explorer | Level 3
3 years ago

backup not synchronising

Since having installed the new version of dropbox on my mac, the backup does not work properly. Before I would write a new file and straight away it would be available on my other computer and ipad...
Desktop
Dropbox Backup
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the update, dompac.

     

    Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

dompac's avatar
dompac
Explorer | Level 3

Hi

Things has changed and I followed the instructions given to me by Dropbox support. Exiting Dropbox and re installing Dropbox on the computer.

 

After a few problems I achieved to do partly what was needed. 
(I had not deleted the backup from Dropbox and during the process Dropbox sent uploaded twice the files to my computer)
 
So the files in Dropbox are in sync with my computer.
If I add a file on the iPad it does upload to Dropbox and my computer.
 
Once all was done I then decided to backup my computer to Dropbox.
This went well.
 
The only strange thing is that I can see the backup/Mac in Dropbox on the computer, but if I go to Dropbox on my iPad, both through the app and through the browser, the backup files cannot be seen on my iPad. Is this normal?
 
Dom
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the update, dompac.

 

Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

  • dompac's avatar
    dompac
    Explorer | Level 3
    3 years ago

    Thanks for your inquiry.

    Having deleted all and restarted all is now well

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    I'm happy to hear that, dompac!

     

    If you need anything else, make sure to give us a shout.

     

    Have a great day!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!