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jthomson99's avatar
jthomson99
New member | Level 2
2 years ago

All of the sudden I can't attach files from Dropbox in emails

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder s...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi vivavie, let's jump right into this! 

 

As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on?

 

In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from there?

 

Keep me posted!

vivavie's avatar
vivavie
Explorer | Level 3
2 years ago
I wrote my message and use the tool on the right inside of the screen of my phone and when I go on the DROPBOX to get the document and on my email I got the answer below
the answer when I trie to upload a file or document from DROPBOX in my email : impossible to upload the document that's all
Before I never had problem to attach a document to my email it was very straight forward
I wanted to send you the message but I did not fini the way on your email
Thank you for your help sincerely yours
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey vivavie, thanks for your reply here.

     

    Are you using Gmail and the Gmail app or is it a different email service provider?

     

    Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?

    • vivavie's avatar
      vivavie
      Explorer | Level 3
      2 years ago
      I use Google for my emails and I have DROPBOX APP where I have all my documents and file thanks for ypur help
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey vivavie, sorry to jump in, but could you clarify how large is the file you're trying to attach in your email?

         

        Also, are you able to do this normally through a web browser instead of the mobile app? 

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