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Sergef's avatar
Sergef
New member | Level 2
4 years ago

Access to my files when my Dropbox account is full?

Hi,   I have no more acess my files because my Dropbox is full. I'm encouraged to upgrade it. But I don' want tu upload any files more, I just would like to have access to those which are already...
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Geneal's avatar
Geneal
Explorer | Level 3
3 years ago

I have the same problem as Sergef, and I'd like to hear from Daphne, too.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey Geneal - sorry to jump in here, but could you provide some additional information about the issue you're facing?

    If you have a screenshot that would help, please feel free to include one in your next reply.
    • Geneal's avatar
      Geneal
      Explorer | Level 3
      3 years ago

      I got this email today, similar to ones I've been getting for a long time:

       

       

      Hi **bleep**,

      URGENT: Your Dropbox is full and is no longer syncing files. You've reached the limits of your current plan. New files will only be accessible locally until you get more space.

      Here's access to up to 3 TB (3,000 GB) of space.

      I don't want to upgrade my account. I want to identify and retrieve files in my dropbox in order to make more room. So I went to dropbox.com, and all I see is:

       

      Looks like you’re out of space

      Upgrade now to keep adding files and sharing content

      with a list of upgrade options. I don't see any way to even see what files are in there, much less retrieve them. How do I do that?

       

      And this forum won't even allow me to post my name. That's why it says **bleep*.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        There should be a way to dismiss that window Geneal

        Could you send me a screenshot of the page you get stuck on?

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