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Forum Discussion
A user's desktop app creates conflicted copies, whenever other team members create new files
We have a certain team member that whenever their laptop is turned on and dropbox is running. ANY new files created by any OTHER members of our team will become conflicted by the Laptop users account. We have tried uninstalling norton from their laptop and tried to ensure that all cloud storage options are logged out of on their laptop.
For years we all worked out of dropbox with our accounts with no issue, between windows and mac machines. But since they got their new laptop back in october it has been a constant headache.
I believe there may be some permission or app or setting that is causing any new file we make on dropbox, to be "accessed" by their machine for some reason or another. Wether it be virus scanning, One drive, or something else. The issue is. I've made sure all of those services are off.
Thoughts? Has anyone experienced this?
- Hannah
Dropbox Staff
Hey ekmaster23, thanks for bringing this to our attention.
It's a pretty strange issue, indeed.
These third party services, are they simply turned off? Have you tried temporarily removing them completely, to see if that makes any difference?
Is this team member using the most recent version of the Dropbox app and what's the sync status, when they hover over the Dropbox icon?
Let me know and we'll go from there.
Hey,
I have uninstalled norton, and any other types of conflicting programs I could imagine.
Yes I had them reinstall dropbox from scratch. The sync status says fine but I will double check. The problem is that we cant really spend much time with them on their laptop to trouble shoot cause it slowly messes up our entire teams folders. So we basically have to hope we can find it before we launch dropbox. If that makes sense?
The weirdest part is they are not accessing the files we are sharing. We are a music studio and each working on independent projects. it's more so like there might be some auto backup software running on a root level thats immediately downloading the file and freezing it.
I've tried having him set everything to online only as well but it still persists.
- Nancy
Sorry for jumping in, ekmaster23.
Can you take a look at this Help Center article and let me know if it helps narrow down the issue? It outlines all possible reasons why this may be happening.
