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Forum Discussion
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
- With my iPad Version 16 and Safari-Browser I could easily save Websites in Dropbox. With my new iPad Version 17 and Safari-Browser I always get the following error mesagge: check your internet connection an update the website. Does anybody else have this problem?
- Nancy
Dropbox Staff
Hey Andres M.7! Your issue sounds relevant to the OP, so I’ve merged it here.
Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?
- Everything is updated on my device. I still am unable to save a page in reader format to Dropbox. It will only save as seen in HTML view. It is a PDF but it saves everything as seen when you are not in reader view.
The problem is solved. Thank you!
I'm trying to save a file to Dropbox using the 'share' button in Safari. I've done the following.
- Make sure I can access my files via the Dropbox app
- Make sure Dropbox is turned on in Files.app
Both work (although I did have to turn on Dropbox in Files.app, but I could always see them in the Dropbox app.
The symptom is that I get a "Couldn't save content. Please check your internet connection and refresh the page" error.
I've rebooted the iPad twice and signed out of, then back into Dropbox twice on the iPad. I have a Dropbox Plus account.
- Nancy
Sorry to hear this, whdaffer. Can you please clarify the app version of the Dropbox app you’re running on your iPad? Also, what’s it’s OS version?
Since you're on a paid account, did you also reinstall the Dropbox app with these steps and they didn’t help?
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
