We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
10 months ago

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
Sync
upload
  • Sam DBX's avatar
    Sam DBX
    10 months ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi jay h.5! Hope you’re doing great. 

 

Can you clarify when this error occurs exactly? Are you trying to manually upload files to your Dropbox app by clicking on the “Create” button at the bottom of your screen?

 

I’d also like a screenshot of the error you mention.

 

Let me know when you’re ready.

vesuvana's avatar
vesuvana
Helpful | Level 5
10 months ago
I have almost the same problem. Since upgrading to iOS 17.3 I get that same error message when trying to save any webpage to Dropbox. It happens whether I attempt the save via Share or Save To and also whether I choose Automatic format or PDF. I am completely stuck, being unable to get any webpage into Dropbox. Yes it's an Apple problem (of course) but is there anything Dropbox can do to help us?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!