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Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
10 months ago

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
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  • Sam DBX's avatar
    Sam DBX
    10 months ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Lcestes's avatar
Lcestes
New member | Level 2
10 months ago

When I try to save to Dropbox from a Safari webpage, I get the message, “Couldn’t save content. Please check your internet connection and refresh the page.” My internet connection is fine, and refreshing the page didn’t work.  Any suggestions?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Lcestes, thanks for bringing this to our attention.

     

    Are you doing this on a desktop machine or a mobile device?

     

    What OS and version of Dropbox are you using currently?

     

    This will help me to assist further!

  • TacoMeNow's avatar
    TacoMeNow
    Helpful | Level 5
    10 months ago

    I am having the same trouble. iPhone 15 Pro running iOS 17.3 with Dropbox app version 360.3.2. Unable to save to Dropbox and getting error: "Couldn't Save Content. Please check your internet connection and refresh the page." Simply trying to save PDF in Safari to Dropbox. Can do the same process with Microsoft Edge browser and DuckDuckGo browser on same device. Odd thing is that when I set Safari Downloads setting to Dropbox, I can save same PDF in Safari when selecting Save to files option. I have to first specify SEND AS option to PDF to get the Save to Files option.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey TacoMeNow, if you haven’t done so already, can you clear the Dropbox app’s cache, and also reinstall it on your mobile device? 

       

      I’d like us to test a few things first, before investigating further.

      • TacoMeNow's avatar
        TacoMeNow
        Helpful | Level 5
        10 months ago

        Yes. I just cleared the cache on the Dropbox app and then removed the app. Reinstalled Dropbox from the App Store and tested. Same results. All steps on iOS 17.3 with Dropbox 360.3.2.

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