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Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
10 months ago

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
Sync
upload
  • Sam DBX's avatar
    Sam DBX
    10 months ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi jay h.5! Hope you’re doing great. 

 

Can you clarify when this error occurs exactly? Are you trying to manually upload files to your Dropbox app by clicking on the “Create” button at the bottom of your screen?

 

I’d also like a screenshot of the error you mention.

 

Let me know when you’re ready.

  • jay h.5's avatar
    jay h.5
    Helpful | Level 6
    10 months ago

    No, it happens when I try to share a page from a website. I touch either the Dropbox option or the Save to Files option, and then Dropbox. If, for example, I have a file open in Adobe, I can Share to Dropbox without error. Screenshot below. If that’s not clear, let me know and I’ll send again without this descriptive material.

     

     

     

    .

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the screenshot, Jay! 

       

      If you haven’t tried this already, I’d like you to clear the Dropbox app’s cache, and then reinstall it on your device. 

       

      Does that help with the error you’re getting perhaps?

      • jay h.5's avatar
        jay h.5
        Helpful | Level 6
        10 months ago

        I can’t figure out how to clear the cache. I see the online instructions, but they all tell me to open a Settings icon, but that doesn’t appear when I open Dropbox on either my iPad or iPhone.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Freelancerjourn, if you're still having this issue, can we send you an email, so we can take a closer look into this internally?

      • Freelancerjourn's avatar
        Freelancerjourn
        Helpful | Level 6
        10 months ago

        Yes, I am still having this issue. Yes, you may email me. Thank you.

  • vesuvana's avatar
    vesuvana
    Helpful | Level 5
    10 months ago
    I have almost the same problem. Since upgrading to iOS 17.3 I get that same error message when trying to save any webpage to Dropbox. It happens whether I attempt the save via Share or Save To and also whether I choose Automatic format or PDF. I am completely stuck, being unable to get any webpage into Dropbox. Yes it's an Apple problem (of course) but is there anything Dropbox can do to help us?

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