Why did all of my files disappear?

I restored files from my backup harddrive. Finally solved! But it will be hard for me to trust dropbox any more.

First time i face this problem in Jan 2015 when I notice one file missing. I use Dropbox alot. I use dropbox alot and was making extra notes in files and saving there and yesterday when I was checking some files that I saved sometime during June 2016 till Sept 2016, I noticed all folders but some files in them were missing. Later when I investigated further, and checked all my other files in Dropbox, I see many things missing.

I have find no way to restore the data as I have free account and I can restore only files that were deleted 30 days ago.

I see one of other person saying that Dropbox doesnt delete files and I dont understand how other processes or hard disk can delete files.

This is very annoying. I have start moving out my data from my Dropbox now

Dropbox sucks. They don't care about you or your files. I tried to get some of my files recovered and they didn't listen to what I was telling them about the missing files. Either they were lazy, incompetent or both.. it was a very simple matter I was trying to explain and they couldn't seem to wrap their minds around it NOR would they make even the remotest of attempts to fix it.

Go use google drive or get a MyCloud NAS drive.

I am having the same problem on my new MacBook Pro. Totally unimpressed after setting everything up and then having all my documents disappear from my computer even though they are selected to sync.  They are accessible through the Web access but that is about as helpful as a hip-pocket in a singlet. Worse than useless, it costs me money and I paid for the privilege to waste my own time. Thanks Dropbox... as a cloud service, you suck.

https://help.dropbox.com/security/missing-reappearing-corrupted-files

https://help.dropbox.com/security/recover-deleted-files-folders

And remember, Dropbox is NOT a replacement for a back up system - no cloud storage ever is. You should ALWAYS have more than one!

So suddenly folders were missing that I owned, but other people had access to them and show me as a member.  I tried to recover the folder and I recovered it but there was nothing in in!  Event history tells me there are only 4 moments of history and that I joined and left the folder on September 9, 2015 --this folder has been active for over 3 years!  This is happening with multiple folders, what can I do?

@Mark Mc --yeah, there are no files any more they've just vanished, no history, nothing.  Unbelievable.  Yeah, the cloud is supposed to be my primary back-up!

Hello Dropbox, I followed your instructions with TWEETING @dropboxsupport yesterday - no answer.  Loads of my FOLDERS and FILES are missing - at least those that i remember as i have set them up just recently.

I am a PRO user and paid money. The account is due on 24th december.

Please help by clarifying first - why does it say "deleted" when i was looking for them? Though I saw Recover File - but still doesnt explain why it went missing?

This raised lots of doubts about your service.  Please reply TQ

nazril.idrus@gmail.com

The same thing has happened to me too. I also pay for my dropbox account and use dropbox because I was under the impression that nothing was more reliable than backing work up in the cloud. I wanted to de-sync dropbox with one laptop to free up some space but when I realised this was un-necessary for various reasons, I re-synced it. I checked the account online on Sunday and there was no issue. This was over night between Sunday 13th Dec and Monday 14th Dec 2015. 

I use multiple devices for a mixture of freelance work and for all of my PhD studies as well as personal files like the back up for all of my photos and I have now lost everything - this equates to hundreds, if not thousands of files. I was also kicked out of all my shared folders which I have now re-joined but there was a huge amount of work that wasn't in shared folders - these are all gone. There is nothing in the deleted folder apart from a few files that all seem to be encrypted.

I am absolutely distraught and in desperate need of help. I have no idea what to do for the best. For instance, will it work to try and recover the files from time machine on the iMac I use? I have tweeted @dropboxsupport and emailed them from the contact section but I have received no response. 

Please help. 

Hayley

thanks, I tried that and it said that there were no events.  I'm just extremely suspicious because it is sooooo hard to get a hold of anyone by email, not to mention impossible by phone.  makes me so darn angry!!!  thanks for the help though.  I do appreciate it!