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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
@Mark Mc --yeah, there are no files any more they've just vanished, no history, nothing. Unbelievable. Yeah, the cloud is supposed to be my primary back-up!
I just installed it back on my phone to find **bleep**ing everything gone. And nobody can tell me where they went!!!👿👿
- Daphne
Dropbox Staff
Dear Daphne,
A few days ago, I discovered that the majority of my files/folders on Dropbox had been deleted! I have no idea how this happened, but it has caused me some serious headaches! I've tried to reach a real, live person at Dropbox, but to no avail! I'm ready to cancel my subscription after several years of great service. It is wasting so much of my time having to restore each folder individually. Is there a faster way to simply restore everything that has been deleted in the past 10-15 days, as that is when it started?
- Daphne
Thanks for joining us here motleytwins!
I'm sorry to hear about the frustrations you've had with this, I'd be more than happy to help with this.
Since you mentioned you're on a paid subscription, you should have access to the Dropbox Rewind feature. You can use this to rewind just a folder or even your whole account to a previous state.
If you've made some recent edits though that you don't want to lose, I'd suggest checking out your Events page as you'll be able to restore an event instead which might contain many deleted folders for example.
I hope this helps, let me know how it goes - thanks!
