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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
The same thing has happened to me too. I also pay for my dropbox account and use dropbox because I was under the impression that nothing was more reliable than backing work up in the cloud. I wanted to de-sync dropbox with one laptop to free up some space but when I realised this was un-necessary for various reasons, I re-synced it. I checked the account online on Sunday and there was no issue. This was over night between Sunday 13th Dec and Monday 14th Dec 2015.
I use multiple devices for a mixture of freelance work and for all of my PhD studies as well as personal files like the back up for all of my photos and I have now lost everything - this equates to hundreds, if not thousands of files. I was also kicked out of all my shared folders which I have now re-joined but there was a huge amount of work that wasn't in shared folders - these are all gone. There is nothing in the deleted folder apart from a few files that all seem to be encrypted.
I am absolutely distraught and in desperate need of help. I have no idea what to do for the best. For instance, will it work to try and recover the files from time machine on the iMac I use? I have tweeted @dropboxsupport and emailed them from the contact section but I have received no response.
Please help.
Hayley
