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Forum Discussion

matdelahaye's avatar
matdelahaye
Explorer | Level 4
4 years ago

Why can't I open Microsoft files on my android mobile device

I can't open a Word or Excel file on Dropbox on my Android phone. From Excel app : Open Add a place Dropbox => message box :   Can't complete task   Office encoutered a problem.   F...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey sbiggar5144, sorry to hear about this.

 

Could you let us know your device's exact OS and the versions of both the Excel app and the Dropbox app installed on your phone?

 

If you could also walk us through the exact steps you're taking that result in this error and send us a screenshot of it, I'd appreciate it.

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